Shipping policy

At LabelTerrace.com, we aim to deliver your order quickly and reliably. Please review the details below regarding our shipping times, costs, and conditions.

Processing Time

  • Orders are typically processed within 1–2 business days after payment confirmation.
  • Please note: Processing times may be longer during sales, holidays, or high-volume periods.

2. Delivery Timeframes

  • European Union (EU): Estimated delivery within 1–3 business days.
  • Rest of the World: Estimated delivery within 5–10 business days, depending on your country, city, and remoteness of location.
  • ⚠️ These are estimated timelines and not guaranteed. Delays may occur due to:
    • Customs clearance
    • Local courier operations
    • Holidays or peak shopping seasons
    • Unforeseen circumstances (weather disruptions, strikes, political events, etc.)

3. Shipping Costs

  • Free Shipping: Orders above 200 EUR (or equivalent in USD/AED) qualify for free shipping.
  • We ship only from our global warehouses (Italy, Sweden, UK, US) to guarantee authentic products. Unlike open marketplaces where anyone can sell, we don’t rely on intermediaries—this protects you from counterfeits and ensures originality.
  • Flat Rate Shipping: Orders below 200 EUR (or equivalent) will incur a shipping fee of:

    • 25 EUR / ~27 USD / ~100 AED

4. Customs, Duties & Taxes

  • International orders may be subject to import duties, customs fees, or local taxes imposed by your country.
  • These charges are not included in our prices and are the customer’s responsibility.
  • Unless otherwise stated at checkout, all customs duties and taxes must be paid by the customer directly to the courier or customs authority in their country.
  • LabelTerrace.com is not liable for delays caused by customs clearance.

5. Tracking

  • Once your order ships, you will receive a tracking link via email.
  • Tracking availability may vary depending on the courier and destination.

6. Delivery Issues

  • If your order is delayed, lost, or delivered incorrectly, please contact us at hello@labelterrace.com.
  • We will work with our shipping partners to resolve the issue, but please note:
    • LabelTerrace.com is not responsible for delays caused by customs, courier errors, or force majeure events (natural disasters, strikes, etc.).
    • Once the package is marked as delivered by the courier, we are not liable for lost or stolen packages.

7. Contact Us